Shipping Services 

Currently, we offer the fastest shipping service and from time to time we run special free shipping offers. 

Fast Shipping Service via DHL Express Courier (with parcel tracking)

Our fast shipping and tracking service is via DHL Express Couriers. Delivery time is approximately 3-5 standard business days, if you live in a regional or remote area please allow an extra 1-2 days in addition to the standard delivery time. DHL prefer you don't use a post office box as your order may be delayed a day or two.

DHL is a fast and traceable delivery option for those customers who need their orders delivered ASAP. The DHL Express service is $30 (NZD).

Will DHL leave my vape order if I’m not home?

Yes, but only if you specifically request this with DHL. Simply use the DHL notification service (available via their SMS or email notifications "DHL on Demand") to leave an "authority to leave" your parcel without a signature.

In general, if you're not home to receive your package at the time of delivery and you have not given an authority to leave the parcel, DHL will leave a delivery slip in your mailbox to notify you that they tried to deliver your parcel. You can then jump online and select from one of three options:

1. Redeliver to your shipping address the following day.

2. Have your parcel redirected to another address or business address.

3. Collect your parcel from the nearest DHL outlet or specified third party (e.g. Australia Post).

Please note:

All delivery times are an estimation only and are not guaranteed, however, we are doing all we can to get your order delivered in the fastest estimated timeframes. On occasion, there may be shipping delays due to peak orders, unexpected shipping issues with freight carriers and public holidays, which are listed below. 

From 1 December and during the Christmas period please allow an extra 2 weeks for shipping delays due to the busy Christmas postage rush.

Order Fulfilment Times

All orders are fulfilled and shipped on standard business working days, Monday to Friday. Orders are currently not fulfilled on weekends or UK public holidays.

Our aim is to despatch all orders placed on or before 4pm Australian Eastern Standard time on standard business days (Monday to Friday). Generally, all orders placed after these times are despatched the following business working day. From time to time there may be despatch delays due to unexpected peak order volumes.

Public Holidays 2023

Orders will not be processed/fulfilled until the following standard working/business day of these listed UK Public Holidays:

7 April - Good Friday
10 April - Easter Monday
1 May - May Bank Holiday 
8 May - Coronation King Charles III
29 May - Late May Bank Holiday
28 Aug - AugustBank Holiday
25 Dec - Christmas Day
26 Dec - Boxing Day 

Please read our terms and conditions before ordering and choosing a shipping option.